Nexora Fashion Pvt Ltd – Return And Refund Policy

At Nexora, we take pride in offering high-quality fashion and lifestyle products through our co-commerce platform. Your satisfaction is important to us, and we are committed to ensuring a smooth and fair return and refund process.

1. General Guidelines

  • This policy applies only to fashion and lifestyle products such as apparel, footwear, accessories, and sunglasses sold through www.wearnexora.com.
  • Nexora reserves the right to update or modify this policy at any time without prior notice.

2. Return Eligibility

  • Products are eligible for return within the return period mentioned on the product’s description page.
  • The product must be:
    1. Unused and unwashed
    2. With all tags, labels, and original packaging intact
    3. Free from stains, sweat, perfume, or damage
  • Innerwear, socks, and swimwear are non-returnable due to hygiene reasons.

3. Reporting Issues

  • Any issue regarding wrong, damaged, or missing products must be reported within 48 hours of delivery to:
    1. 📞 Call: +91 9286155446
    2. 📧 Email: support@wearnexora.com
    3. Or raise a complaint directly through the Order section on your Nexora dashboard.

4. Refund Process

  • Refunds are initiated only after a successful quality check at Nexora’s warehouse.
  • Amount will be refunded to your original payment source (bank/UPI/card/wallet) within 7–10 business days after approval.
  • Shipping charges are non-refundable except in case of damaged or wrong product delivery.

5. Cancellation Policy

  • Orders can be canceled before dispatch via the Order section in your account.
  • Once dispatched, cancellation is not possible—but you can still return the product as per this policy.

6. Important Conditions

Returns or refunds will not be accepted if:

  • The product is used or washed
  • Original tags/packaging are missing
  • There is any physical damage or odor
  • It’s a bundled promotional product (partial returns not allowed)

7. Repeat Returns Abuse

  • Nexora reserves the right to restrict return privileges or impose additional charges on accounts found to be abusing the return system through repeated, unjustified returns.

8. Reverse Pickup & Self-Shipping

  • Nexora will arrange three pickup attempts.
  • If pickup is unsuccessful, you may self-ship the return courier.

Address for returns:

Returns Manager – Nexora Fashion Pvt Ltd

Kedar Puram, Talli Haldwani, Nainital – 263139, Uttarakhand, India

9. Refund for Canceled Orders

  • If an order is canceled before dispatch, refund will be processed after adjusting any applicable business incentives or rewards earned on that order.

10. Disputes & Jurisdiction

All disputes arising out of this policy shall be governed by Indian laws, and courts located at Nainital, Uttarakhand shall have exclusive jurisdiction.

Nexora is committed to delivering quality products and fair service.

For full transparency, we encourage all customers and partners to review this policy before making a purchase.